There are a number of things that separate MIRO from other options. Firstly, MIRO has been around a very long time – since 1982. With all of that experience comes a wealth of expertise that has allowed us to create the very best rooftop supports available. We make sure that all of our products can stand the test of time as well as the harshness of the outdoor environment. We back up all MIRO branded products with a 20 year warranty – 4x longer than our closest competitor.

We also are 100% dedicated to excellent customer service. We strive to make sure that we help with your project wherever possible, from the original quote all the way to final installation. We are prompt and open in our communication to keep you as updated as possible in all stages of the ordering process.

Put simply, it’s because there isn’t a better material to use in this application. Polycarbonate is a “closed-celled” plastic, meaning that over time it will not dry out or crack. Other types of plastic, such as polypropylene, are “open-celled” and after several years will begin to dry out and deteriorate. This is one of the main reasons our competitors cannot offer a warranty as long as ours – because their bases simply will not stand the test of time. MIRO also adds “carbon black” to their bases to add additional resistance to UV rays over time.

Other materials such as compacted rubber are even more likely to dry out and eventually completely crumble in the sun. And foam is the least durable material that is found on competitors’ support products. Even though it is inexpensive, it will deteriorate and break apart with very little time, and cannot hold even moderately heavy loads.

Typically we can finish quotes same day or next day. Additional time may be required on especially large projects.

This depends on the nature of the order. General stock and assembly products orders typically will ship same day or next day. An additional day or two may be required for larger orders.

For custom orders, such as custom duct or pipe supports, ramps, crossovers, etc., the lead time is dependent on the size of the job, although most small to medium sized jobs will usually ship within a couple of weeks, possibly sooner or later depending on the work load in our shop. Additional time will be needed for large jobs, wind & seismic (engineered) jobs, or jobs using special materials such as stainless steel.

Once your order ships we will send out tracking information.

MIRO has a good relationship with all of our carriers and is able to secure much better rates than the “street rate”, or what an individual would normally pay. With smaller stock and assembly orders we will ship the boxes via FedEx or UPS Ground. With larger orders we will get quotes from several different freight carriers and ship using the one with the best price.

When we are in the quoting process we will provide a shipping estimate to give you an idea of the total cost of the project. However, since many of our products are custom, we do not know exactly the size or weight of the shipment until after it has been built and packed. Therefore the actual shipping cost may vary from the original quoted amount. However, we do have a lot of experience and are often very close with our estimates. Sometimes the final shipment amount will be less then our quote, and in those cases we pass the savings on to you.

This is a great question! We actually have a page dedicated to wind & seismic compliance. Learn more HERE.

Absolutely. Most custom supports are shipped out fully built, and the only on-site assembly required is attaching the bases. However with larger supports we will break the product down into smaller pieces to save you on shipping costs. If this is the case we will mark each support so that it is easy to re-assemble.

Our larger Surefoot Access products such as crossovers, platforms, and ramps almost always ship in parts. We leave as much intact as possible, but these are too big to ship fully assembled. We include general assembly instructions with all Surefoot Access products. We also take pictures of the assembled product while it’s in our shop and include those in the shipment as well.

If you have additional questions, please reach out to us at 801-975-9993.